DUKH: Effective onboarding and strong change management with Pandektes
The Impartial Consultative Service for People with Disabilities (DUKH) plays a key role in strengthening legal certainty for people with disabilities by advising citizens and their relatives on rules and rights in the area of disability. DUKH operates in a complex legal landscape where legislation is extensive and often subject to change.
The advice covers, among other things, administrative law rules and processes in relation to a wide range of rules and practices in the areas of child and adult disability, as well as the labor market and health, and DUKH also assists with the formulation of and complaints in connection with administrative decisions.
With an increasing number of inquiries, DUKH needed to streamline its research processes without increasing the number of employees. DUKH's work requires access to accurate and up-to-date legal information, which Pandektes supports through its AI-based platform.
A smooth transition to Pandektes
The transition from DUKH's previous legal portal to Pandektes went smoothly. A key element in the implementation has been DUKH's weekly internal meetings on the use of Pandektes, which have created a common understanding, security, and a positive approach to change.
Today, Pandektes is seen as a natural and integrated tool in everyday work, which has also contributed to further strengthening the professional level. The organization has quickly embraced the solution and uses it at a very high level of competence.
“DUKH is a really strong example of how successful onboarding and change management are created in practice. They have worked in a structured and engaging way with the change, and this is clearly evident in the high adoption rate and the way the platform is used on a daily basis,”
Casper Laursen, CEO, Pandektes
Measurable results and high user adoption
With Pandektes, DUKH's research processes have become more efficient, which in the long term will make it possible to handle a growing number of citizen inquiries with the same staffing levels. At the same time, the work of formulating precise questions for the AI has been a positive learning process, which has also strengthened the team's overall communication and professional collaboration.
Employees highlight the platform's intuitive user experience and, in several cases, find that Pandektes provides more detailed answers than official sources.
Close collaboration with a focus on the future
The collaboration is described as both close and trusting, with the support team being praised for providing quick and relevant help when needed. DUKH is already working to expand the use of Pandektes through new projects and sees the partnership as a long-term and strategic collaboration with a focus on continued development and value creation.
"Pandektes has helped to strengthen the quality of our work, which has brought about a fundamentally positive change. We are experiencing new – and more – nuances in our research and a common professional language that enables us to help more citizens with the same high quality. At the same time, Pandektes has strengthened our already high level of professionalism and highly specialized knowledge, because it is important to be sharp and precise in your questions when working with AI."
- Anne Kirk, Center Manager, DUKH
